Email that turns a single stay into a lasting guest relationship
Infinity Curve designs and manages email marketing programs for hotels, resorts, boutique properties, tour operators, and travel businesses. In hospitality, a guest's email address is your most valuable owned marketing asset — it gives you a direct channel to inspire repeat visits, share offers, and build the relationship that makes your property their first choice next time they travel.
A well-built hospitality email program operates across the full guest lifecycle: from the moment of booking through pre-arrival, the stay itself, post-departure follow-up, and the ongoing nurture that keeps your property top of mind for future travel.
Pre-Arrival Sequences
The period between booking and arrival is an underused opportunity to deepen guest excitement and drive ancillary revenue. We build pre-arrival sequences that share destination tips, highlight property features, promote spa, dining, and experience upgrades, and collect information that allows you to personalize the stay. Guests who arrive having been engaged by pre-arrival communications consistently score higher satisfaction and spend more on-property.
Post-Stay Follow-Up & Review Requests
We automate post-stay communications that request reviews on TripAdvisor, Google, and Booking.com at the precise moment feedback is most forthcoming — within 24–72 hours of checkout. These sequences also share return offers, introduce loyalty programs, and ask about upcoming travel plans. The difference in review volume and online reputation between properties with structured post-stay programs and those without is measurable and significant.
Loyalty Communications & Seasonal Promotions
For properties with loyalty programs, we build segmented email communications that make members feel recognized and valued — early access to seasonal offers, member-exclusive rates, anniversary acknowledgments, and personalized recommendations based on past stays. Seasonal promotions are planned and executed to drive bookings in shoulder periods and support revenue management goals rather than simply discounting at peak times.
We also build win-back campaigns targeting lapsed guests — those who stayed once but haven't returned. By analyzing past stay data, we craft personalized re-engagement offers that highlight new amenities, seasonal experiences, or loyalty incentives tailored to their original booking pattern. Win-back emails consistently deliver some of the highest revenue-per-send of any hospitality email type.
Our Process
1. Audit and strategy — we review your existing guest database, email platform, and communication cadence to identify quick wins and structural gaps. 2. Lifecycle mapping — we design the full pre-arrival, in-stay, post-stay, and nurture sequence tailored to your property type. 3. Build and launch — we create templates, configure automations, and activate the program. 4. Optimize — we monitor open rates, click-through, and revenue attribution, refining subject lines, timing, and segmentation monthly.
Who This Is For
Our email marketing services are built for hotels, resorts, boutique properties, serviced apartments, tour operators, travel agencies, restaurants, and event venues that want to turn one-time guests into repeat visitors through consistent, well-timed communication.
Explore all hospitality & travel marketing solutions, or see our full service catalog.